Email notification sender

Table of contents

  1. How to set it up
  2. Custom domain and deliverability
  3. SPF, DKIM, and DMARC
  4. DNS setup step by step
  5. Troubleshooting

You can send Webivio's built-in emails (confirmations, reminders to participants) from a configured sender (domain / name).

How to set it up

  1. Settings -> Notification Sender.
  2. Fill in the sender details in the form.
  3. Content scenarios are set per webinar: Creator -> Notifications -> Email (before / after the webinar).

Separately, in Account Settings there's an Email for webinar chat notifications field (these are notifications for you about chat messages, not emails to participants).

Custom domain and deliverability

By default, notifications can use Webivio's system sender. To use your own address, the panel guides you through address confirmation and optional domain setup. Messages are still sent through Webivio's sending infrastructure.

SPF, DKIM, and DMARC

  • SPF declares which servers may send mail for a domain.
  • DKIM cryptographically signs a message so recipients can verify it was not altered. This is the domain verification mechanism supported in the Webivio panel.
  • DMARC defines a policy for messages that fail SPF/DKIM checks and can send reports to the domain owner.

Do not copy example SPF values or DKIM selectors from the internet. The exact records are unique to your domain.

DNS setup step by step

  1. Enter the domain under Settings → Notification Sender.
  2. Copy the generated DKIM CNAME records from the panel (names contain _domainkey, and targets use values generated for your domain).
  3. Add the records unchanged at your DNS provider. If the provider appends the domain automatically, do not add it twice.
  4. After propagation, return to Webivio and select Refresh status. Active DKIM means Webivio detected the records.
  5. Confirm your sender email address as instructed in the panel.

The exact SPF record, DMARC policy, and method of combining them with existing records depend on your domain's complete mail setup. Webivio does not publish one universal include value or selector. Use the values shown in the panel; if unsure, contact your domain administrator or support.

Troubleshooting

  • Check spelling, record type, and whether the DNS provider duplicated your domain in the record name.
  • DNS propagation is not immediate; refresh the status after the period indicated by your provider.
  • If verification still fails, send support the domain name and a view of the DNS records, never DNS credentials.

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