Webivio sends WhatsApp notifications to participants and receives messages in an inbox in the panel. It works through the Meta Cloud API on your own WhatsApp Business account (WABA) - participants see your company's name.
Plan: Pro (per the current pricing page). Webivio does not provide a phone number - you connect your own WABA.
What you can send (per webinar)
- registration confirmation,
- a reminder 24h before,
- a reminder right before start,
- a follow-up after the webinar (everyone / attended / didn't attend).
When WhatsApp is enabled on a webinar, a phone number becomes required at registration.
1. Connect your WhatsApp account
- Choose WhatsApp from the menu.
- Connection tab - start the connection (Embedded Signup in the panel).
- Complete the Meta steps. Templates must have APPROVED status in Meta before production sending can go out - typically anywhere from a few minutes to a few hours.
- Optionally fill in the Business profile (description, email, address, industry, photo).
Requirements page: /auth/whatsapp/wymagania.
Important — number registration: after you add a new number, Meta often shows status “Pending”. In Webivio on the Connection tab you will see that status and the Register number (set PIN) button — set a 6-digit PIN and Webivio finishes Cloud API registration. Error (#133010) Account not registered means that registration is missing — this is not a Webivio outage.
2. Enable notifications on the webinar
- Creator -> Notifications -> WhatsApp.
- Enable the scenarios you want (confirmation, 24h, last minute, follow-up...).
- Send a test message from the panel to your own number — this works only after the number is fully registered in Meta.
3. Inbox
- WhatsApp Inbox menu (
/auth/whatsapp/inbox) or the Messages tab. - You can reply with text within the 24h window since the participant's last message (Meta's rule outside of templates).
Common Meta errors
| Code / message | Meaning | What to do |
|---|---|---|
(#133010) Account not registered | Number not registered for Cloud API yet | In Webivio → Connection click “Register number (set PIN)”; refresh status |
(#200) missing permissions | Token / partner / WABA without full access | Check Partners and assets in Meta, then disconnect and reconnect |
| Template not APPROVED | Meta has not approved the content yet | Wait for APPROVED in the Templates tab |
Message costs
These depend on the Meta template category and the recipient's country - set on the Meta / WABA side. We don't list rates in this documentation.
What not to confuse it with
WhatsApp does not replace email. It's an additional channel with its own separate toggles.
If sending does not work
- Check the connection, phone registration and template approval status.
- Send a test from the panel to a number with the correct country code.
- For error
#133010, return to Connection and choose Register number (set PIN). - Webivio does not confirm an automatic WhatsApp fallback to SMS or email — configure those channels separately if you need a backup.