1. Create a live webinar
- Sign in to the panel.
- Open the Dashboard.
- Switch to the Live tab (next to Auto).
- Click New live webinar.
- The Webinar creator opens.
Without Pro Live you will see a message about the required plan.
2. Creator settings
Same step order as automated webinars, with the differences below.
| Step | What to set for live |
|---|---|
| Basics | Name, title; turn on Record broadcast if you want VOD after the session |
| Video | Do not upload a VOD file up front — you broadcast from the Broadcast room. You can still prepare offers and chat like in an automated webinar |
| Schedule | One-time only — set the start date and time |
| Registration / Thank you / Integrations / Notifications | Same as automated webinars |
| Finish | Copy registration and player links for attendees |
You can change the date later in the creator. A new live session (entering the Broadcast room again after ending the previous one) uses another monthly slot — see Limits.
3. Prepare the session and open the room
- On the Dashboard (Live tab), click Broadcast room for the webinar.
- The room opens 30 minutes before the scheduled start.
- Allow the browser to use the camera and microphone.
- Check the preview; optionally share your screen.
- Confirm recording / chat capture match what you want for the session.
If it is too early, the panel shows a countdown until the room opens.
4. Broadcasting
- Start the broadcast (start control in the Broadcast room).
- Attendees see the stream in the player; you can chat and show / hide offers.
- The attendee counter and session time limit (up to 120 min) appear in the room header.
- When finished — End the broadcast.
If you end without ever going live, the monthly slot may be refunded — see Limits.
5. After the session — recordings and chat
- Open Recordings (
/auth/recordings) from the menu. - For the webinar: Download (MP4), Show in window, Download chat (when an export exists), Make auto-webinar.
- The Chat export column is the copy for timed chat in an automated webinar — not “whether anyone wrote during live”. Live chat is saved during the session; you can also run Export chat manually.
6. Make an automated webinar from the recording
- On the recordings list click Make auto-webinar.
- A copy opens as an automated webinar — finish the creator (evergreen / watch now, etc.).
This keeps a successful broadcast safe if you run another live on the same webinar later.
Minimal test path
- New live webinar with a start time ~35 minutes from now.
- Enable recording in Basics.
- When the room opens — short test broadcast and End.
- Check Recordings and the player link for a test attendee.
Common issues
- Room closed — too early vs schedule (T−30 window) or the slot expired; set a new date or create a new webinar.
- No camera — browser permissions / another app using the camera (Zoom, Teams).
- No recording on the list — recording was off, or upload/HLS is still processing.
- Chat export: not exported — click Export chat; raw live chat may still have been saved during the session.
- Monthly limit — the dashboard shows live usage this month; a new session will not start after 2/2.