1. Create a live webinar
- Sign in to the panel.
- Open the Dashboard.
- Switch to the Live tab (next to Auto).
- Click New live webinar.
- The Webinar creator opens.
Without the Live add-on (chosen room size) you cannot start a full broadcast — you can still use sandbox (up to 5 people) on Starter/Pro. Add the add-on under Payments & invoices.
2. Creator settings
Same step order as automated webinars, with the differences below.
| Step | What to set for live |
|---|---|
| Basics | Name, title |
| Video | Do not upload a VOD file up front — you broadcast from the Broadcast room. You can still prepare offers and chat like in an automated webinar. Turn on recording in the Broadcast room |
| Schedule | One-time only — set the start date and time |
| Registration / Thank you / Integrations / Notifications | Same as automated webinars |
| Finish | Copy registration and player links for attendees |
You can change the date later in the creator. A new live session (entering the Broadcast room again after ending the previous one) uses another monthly slot — see Limits.
3. Prepare the session and open the room
- On the Dashboard (Live tab), click Broadcast room for the webinar.
- The room opens 30 minutes before the scheduled start.
- Allow the browser to use the camera and microphone.
- Check the preview. Before going live you can Upload PDF (toolbar button or preferences panel) — then during the broadcast use Show presentation (arrow keys change slides; camera PiP is in your local preview).
- You can also share your screen — prefer a window or the entire screen (a browser tab is less stable in the background). Viewers receive the screen image; camera-in-corner is local preview only.
- Confirm recording / chat capture match what you want for the session — you can also start recording mid-broadcast.
If it is too early, the panel shows a countdown until the room opens.
4. Broadcasting
- Start the broadcast (start control in the Broadcast room).
- Attendees see the stream in the player; you can chat and show / hide offers.
- Mid-broadcast you can Start recording if you did not enable it earlier (not available in sandbox).
- The attendee counter and session time limit (up to 120 min) appear in the room header.
- When finished — End the broadcast.
If you end without ever going live, the monthly slot may be refunded — see Limits.
5. After the session — recordings and chat
- Open Recordings (
/auth/recordings) from the menu. - For the webinar: Download (MP4), Show in window, Download chat (when an export exists), Make auto-webinar.
- The Chat export column is the copy for timed chat in an automated webinar — not “whether anyone wrote during live”. Live chat is saved during the session; you can also run Export chat manually.
6. Make an automated webinar from the recording
- On the recordings list click Make auto-webinar.
- A copy opens as an automated webinar — finish the creator (evergreen / watch now, etc.).
This keeps a successful broadcast safe if you run another live on the same webinar later.
Minimal test path
- Test room (sandbox) or New live webinar with a start ~35 minutes from now (a full session needs the Live add-on).
- In the Broadcast room turn on recording (full session).
- Short test broadcast and End.
- For a full session check Recordings and the player link for a test attendee.
Common issues
- Room closed — too early vs schedule (T−30 window) or the slot expired; set a new date or create a new webinar.
- No camera — browser permissions / another app using the camera (Zoom, Teams).
- No recording on the list — recording was not enabled (before start or mid-broadcast), or upload/HLS is still processing.
- Frozen image when sharing a browser tab — choose a window or the entire screen instead; keep the broadcast room in a separate window.
- Chat export: not exported — click Export chat; raw live chat may still have been saved during the session.
- Monthly limit — the dashboard shows live usage this month; a new session will not start after 2/2.